If for any reason you do not want to keep an item you have purchased, you may return any unused, undamaged item within 2 years of receiving your order for a refund of the item’s purchase price. Only merchandise that is returned in its original or sellable condition will be credited to your account.
Getting a wrong or damaged order:
Please send a note with merchandise that explains the issue with your product and how you want to be refunded. Call customer service with further information regarding merchandise returns. Defective or damaged or missing items: If any of the items from your order are missing, broken, or damaged when your package arrives, please contact a customer service representative for assistance within 2 business days of delivery by calling 800-874-7660 or by sending an email containing your name, order number and a description of the problem. When emailing us about your order, please place your order number in the subject heading.
For items damaged during shipment, please retain all packing materials and items from the order.
Crediting your refund:
Once we have received and processed your return, we will issue your refund. Please let us know if you every have any problems or concerns about our policies. We appreciate your feedback.
How long does my refund take?
Once we have received and processed your return, we will either instantly credit your account or refund your credit card. Please allow 10 business days for us to process your return. It may take up to two credit card statements for your credit to appear.